How to Develop Your Team

Level up your leadership. Build a stronger team.

Ready to take your team to the next level?

Learn directly from an Operational Excellence expert how to unlock your team’s potential and lead with clarity, confidence, and impact.

This course equips you with the essential skills every people leader needs to develop high-performing, world-class teams — without the jargon or fluff.


✅ What you’ll learn

• How to bring out the best in each team member

• Techniques to drive performance and accountability

• Strategies for building trust, alignment, and momentum

• How to spot development opportunities and coach effectively

• Real-world frameworks to help you lead with clarity under pressure


👤 Who it’s for

• New and emerging team leaders

• Managers looking to refresh their skills

• Business owners building or scaling teams

• Anyone committed to building a better team culture


📦 What’s included

• Self-paced learning across practical, focused modules

• Reflective exercises to deepen your leadership skills

• Lifetime access — learn at your own pace, revisit anytime


Your team deserves more than guesswork.

Equip yourself with the tools, confidence, and strategies to lead with purpose and bring out the best in others.


Your Instructor


Andy Jillings
Andy Jillings

Andy is CS veteran with 20+ years experience of working in Customer Support, Internal Operations, and Outsourcing for some of the worlds best known brands!

Some of the skills Andy has honed during this time and is regarded as being an expert include:

  • Developing individuals and teams allowing for their true potential to be unlocked
  • Effective and realistic performance management
  • Adopting strategic thinking and continuous improvement mindsets for building scalable and sustainable solution
  • AI integration
  • Leading and delivering projects of all sizes both in person and remotely
  • Implementing optimal change management methodologies
  • Customer-centric strategies
  • Support channel optimisation
  • Being an effective communicator at all levels
  • Utilising Value Add Partnerships over more traditional Client/Vendor type of relationships

Course Curriculum


  All about you...
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  Leadership 1:1
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  The next step...
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!